Privacy Policy 789k –
Player Personal Data Protection

1Introduction

789k ("we", "our platform") is fully committed to protecting the privacy of every player who uses our services at 789k.pw. This Privacy Policy is designed to clearly and transparently explain how we handle your personal data — from the moment you register to your continued membership with 789k.

We understand that trust is the foundation of our relationship with players. That is why we do not treat privacy as a mere legal obligation, but as a core value in the way we conduct our business. Every data-related decision we make always prioritises the interests and safety of our players.

This Privacy Policy applies to all 789k services, including the web platform, mobile app, customer support system, and all our official communication channels. By continuing to use any 789k service, you confirm that you have read, understood, and agreed to all terms stated in this document.

2Information We Collect

789k only collects data that is strictly necessary to provide safe, fair, and legally compliant services. We do not collect excessive data irrelevant to platform operations. Generally, the data we collect falls into three main categories:

All identity verification documents you submit for the KYC process are stored in encrypted format and are only accessible by authorised compliance staff. These documents are never shared with any external party without your consent or a court order.

3How We Use Your Data

Every piece of data we collect is used for specific, pre-defined purposes. 789k will not use your data for any purpose outside the stated scope without notifying you in advance. The following are the primary purposes for which player personal data is used:

• Account management – Creates, verifies, and maintains your player account securely.
• Transaction processing – Processes deposits, withdrawals, and all financial transactions you conduct through our platform.
• Identity verification (KYC) – Ensures legal compliance with age verification and identity verification requirements mandated by the authorities.
• Security & fraud prevention – Identifies and prevents fraudulent activity, money laundering, or unauthorized access to your account.
• Customer support – Resolves enquiries, complaints, and assistance requests you submit through the 789k support team.
• Platform communications – Sends important notifications regarding your account, promotions you have subscribed to, and service updates.
• Platform improvements – Analyzes usage patterns in aggregate (without identifying individuals) to improve our service quality.
• Responsible gaming – Monitors wagering patterns to identify players who may need assistance and early intervention.

4Information Sharing

789k firmly upholds the principle that your personal data belongs to you. We do not sell or trade your information to any third party for commercial gain. However, there are limited circumstances where we may need to share certain data with carefully selected parties:

• Trusted payment providers – To process deposits and withdrawals, required transaction information is shared with payment providers such as FPX, DuitNow, and registered cryptocurrency processors that comply with PCI-DSS security standards.
• Game software providers – Usernames and wagering session data are shared with game providers we partner with to ensure a smooth and fair gaming experience.
• Identity verification services – For KYC requirements, we use recognized third-party verification services to ensure the authenticity of submitted documents.
• Legal requirements – We will disclose personal data if required by Malaysian law, court order, or direction from a lawful authority.
• Business transfers – In the event of a merger, acquisition, or asset sale, player data may be transferred to the new entity — and you will be proactively notified.

All third parties working with 789k are required to sign a strict data protection agreement and comply with privacy standards equal to or higher than those we practise.

5Data Security

Protecting your personal data from unauthorised access, loss, or leakage is 789k's highest priority. We continuously invest in the latest security infrastructure and follow global cybersecurity best practices. The protective measures we implement include:

• Data encryption in transit using TLS 1.3 protocol with 256-bit SSL certificates for all communications between your browser and our servers.
• Encryption at rest for all personal records stored in our databases.
• Role-based access control ensuring that only personnel who require the relevant data are able to access it.
• 24/7 security monitoring by our cybersecurity team with a real-time threat detection system.
• Periodic penetration testing conducted by independent third parties to identify and remediate system vulnerabilities.
• Encrypted data backups stored separately to ensure service continuity in the event of any incident.
• Mandatory cybersecurity training for all staff who handle player personal data.

6Cookies & Tracking Technologies

The 789k.pw website uses cookies and related technologies to enhance your experience while browsing our platform. Cookies are small text files stored in your browser that allow a website to "remember" certain information about your visit. We use several types of cookies:

• Essential Cookies – Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Preference Cookies – Saves your preferences such as language, time zone, and display settings so you do not need to reconfigure them each time.
• Analytics Cookies – Helps us understand how players interact with our platform — most visited pages, time spent, and similar metrics. This data is analyzed in aggregate without identifying individual users.
• Security Cookies – Used to detect suspicious activity and protect your account from unauthorized access.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain features of our platform. 789k does not use cookies to track your activity on other websites outside our platform.

7Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 and 789k's commitment to sound privacy practices, you as a player have the following rights regarding your personal data:

• Right to Access – You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification – If any information we hold is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to Erasure – In certain circumstances, you may request the deletion of your personal data, except where data must be retained due to legal requirements or compliance obligations.
• Right to Object – You have the right to object to the processing of your data for direct marketing purposes or other purposes unrelated to our core services.
• Right to Data Portability – You may request that your data be provided in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent – You may withdraw your consent to data processing at any time, although this may affect our ability to provide certain services.

To exercise any of the rights above, please contact the 789k support team via email or live chat. We will process your request within 14 business days. If additional time is required, we will notify you with a clear explanation.

8Data Retention & Deletion

789k retains your personal data for as long as your account is active or as long as necessary to provide the services you have requested. For closed accounts, the data retention period is as follows:

• Financial transaction data – Retained for seven (7) years in accordance with Malaysia's anti-money laundering legislation.
• KYC Documents – Retained for five (5) years following account closure or the period stipulated by the relevant authorities.
• Communication records – Retained for two (2) years for dispute resolution and customer support purposes.
• Technical log data – Retained for ninety (90) days for security and system debugging purposes.
• Analytics cookie data – Reset after a predefined validity period, typically between 30 and 365 days depending on the cookie type.

Upon expiry of the applicable retention period, your personal data will be permanently deleted or anonymised from all our active systems. This deletion process is carried out using methods that ensure the data cannot be recovered.

9Third-Party Links

The 789k platform may from time to time contain references to third-party services such as game providers or payment processors integrated into our platform. While we carefully select our partners and ensure they meet high security standards, the 789k Privacy Policy applies only to information we collect directly.

789k is not responsible for the privacy practices of third parties that operate independently outside our direct control. We encourage you to read the privacy policy of any third-party service provider you deal with directly. If you have any concerns about how a third party handles your data, please contact our support team and we will help clarify.

10Privacy Policy Changes

789k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. All updates will be published on this page with a clear effective date.

For amendments that materially affect your privacy rights, we will provide advance notice via your registered email or an in-platform notification at least seven (7) days before the changes take effect. Continued use of the 789k platform after the effective date constitutes your acceptance of the updated Privacy Policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 789k data protection team is ready to assist. We operate 24 hours a day, 7 days a week through the following channels:

• Live Chat – The fastest way to get immediate assistance; available directly on the 789k platform.
• Support Email – Send your privacy enquiries to [email protected] and we will respond within 24 business hours.
• Help Centre – Visit the page FAQ us for answers to the most frequently asked questions about privacy and account security.

For formal requests regarding personal data rights (access, correction, deletion), please include "Personal Data Request" in your message subject line along with your account number to expedite processing by our compliance team.